FAQ

You can deposit money to your Lovepay account by linking a debit card from an existing bank. We are working on my ways to make deposits include direct deposit and remote check capture.

Your bank should reward you, not charge you! Lovepay does not charge any monthly, overdraft, minimum or service fees of any kind.

Lovepay provides banking services through our partner Evolve Bank & Trust. Lovepay accounts are FDIC insured up to $250,000.

Anyone 13 & up can join with the help of a parent or guardian to sponsor their card.

Lovepay is the next generation banking platform built for teens. The Lovepay Mobile Banking App has many great features:Use your Lovepay Card including Apple Pay and Google Pay, No fees for your Lovepay Account, Instantly send and receive money with friends & family, Plenty of protection with your FDIC insured account and Visa Zero Liability Protection, Deposit money instantly from your existing bank account

We love your ideas! Send us a note with your thoughts to hola@lovepay.in

We are working hard to get ATM functionality working soon. Once we launch this feature we will send update with more details.

Unlike traditional banks who make money by charging you fees, Step makes money from �interchange. When you use your lovepay Card, card networks collect a service fee for the transaction and Step gets a percentage of that revenue. That means we do not have to rely on traditional fees and we are able to we are able to pass the savings on to you.

Yes! Every lovepay account is FDIC insured for deposits up to $250,000 through Evolve Bank & Trust. Your Step Card purchases are protected by VISA's Zero Liability Policy to ensure you will never be responsible for unauthorized charges. In addition, Lovepay's bank-level security ensures your sensitive personal information and account are always safe.

Once you're off the waitlist, we will send you an invitation via email and text to get your Lovepay Card. Once in the Lovepay App, click the Get a Card! banner to start the process. If you're under 18, you will be asked to invite a parent or legal guardian to sponsor your card. If you're over 18, you will be asked a few more questions to verify your identity as is legally required with any FDIC insured bank account in the US. Finish ordering your card and your account is ready to use!

Anyone 13 & up can join with the help of a parent or guardian to sponsor their card.

For sponsors, there are a few tools that are easy to navigate from the Lovepay App home screen. Click on your circular icon in the top left-hand corner and there are controls under a couple menu options: The Sponsored Accounts option will display accounts you sponsor and give you the option to invite additional accounts you wish to sponsor. The Manage Cards option provides the list of Lovepay Cards you operate or sponsor and an option to temporarily freeze/unfreeze a Lovepay Card. From the Lovepay App home screen, you can also swipe left/right to toggle between accounts to quickly see account balances, view real-time activity and add money to an account.

We are working hard to open accounts from the waitlist. Once we have those opened we will re-launch our referral rewards program. We will send a update once you can start earning rewards again.

Currently, you can only access your referral rewards when you're off the waitlist. After your Lovepay Card & Account are fully activated, you will be able to use your Lovepay Card to spend your account balance, including your rewards, anywhere Visa is accepted. You will also be able to send your rewards balance to other Lovepay Members. Note: Our referral program is currently paused and will return after we expand waitlisted accounts, so additional referrals are not available at this time.

You can quickly add money to an account you sponsor from the Lovepay App. While on the Lovepay App home screen, you can swipe left/right to toggle between your account and any account you sponsor. Once you have swiped to the appropriate account: Click Add Funds, Select the funding source from the dropdown option at the top of the screen (My Account or any of your linked debit card accounts), Enter the amount, Enter the reason, Click Send, History of any money you add to a sponsored account will appear in both your account and the sponsored account transaction history.

The process to sponsor an account is easy to do from your Lovepay Account home screen: Click the banner Get a Lovepay Card! Click on Sponsor Someone's Account Complete the requested information, including your address, social security number and accept the policy & agreements. Enter the mobile number for whom you wish to sponsor and send the invitation. The person you wish to sponsor will be able to open the text message or accept the invitation directly from the Lovepay App. If you have already ordered yourself a Step Card, the process from the home screen is abbreviated: Click on your icon in the top left-hand corner. Click on Sponsored Accounts. Click Sponsor Someone and follow the instructions to verify and send an invitation!

The Lovepay Card can be inserted, swiped or tapped anywhere Visa is accepted, including online! Add your Lovepay Card to Apple Pay or Google Pay to use with your phone.

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